Return and Refund Policy – PÈRA

At PÈRA we are committed to providing a pleasant safe and transparent shopping experience. However we understand that sometimes a product may not fully meet expectations and for this reason we offer several solutions.

1. Return Terms
You can request an exchange or a refund within 30 days of receiving your order.
To start the process send us an email at info@pera.it including
Order number
Full name
Email address
Reason for the request
Preference for exchange or refund
Any photos of the product
Once we receive your request our team will send you all necessary instructions including the return address.

2. Conditions for Accepting a Return
The product must be unused and unwashed in perfect condition in its original packaging and with intact tags.
Otherwise we reserve the right to refuse the return.

3. We Do Not Accept Returns For
Sizing errors if the size guide on the site was not consulted
Minor differences (1–3 cm) due to manufacturing
Damage caused after delivery
Subjective expectations regarding style colour or fabric
Delivery delays (delivery times are estimates not guaranteed)

4. Return Shipping
Return shipping is at the customer’s expense.
A trackable shipping service (track and trace) must be used.
The tracking code must be sent by email to info@pera.it.
Without this code a refund cannot be guaranteed.

5. Where Products Are Shipped From
Our products are shipped directly from our international logistics centre.
This allows us to offer a wider range of items exclusive collections and more competitive prices.
This way we can reach customers across Europe without compromising on quality.

6. Alternative Solutions to Returns
We understand that international shipping costs can sometimes be high so our team may offer customised alternative solutions in case of dissatisfaction without the need to physically return the product. Contact us and we will find the most convenient option for you.

7. Exchanges
You can request a change of size or model. Once the original product is received and verified we will send the new item.

8. Refunds
In the event of an error or defect the refund will be processed within 14 days of receiving the product using the same payment method used for the purchase.

Thank You for Your Trust
Our goal is to provide clear accessible and satisfactory service. We are always available for any questions.

PÈRA